Delete in the app (fastest)
- Open Plum Mahjong (the app, or plummahjong.com/play in the browser you play in).
- Tap the Settings gear on the home screen.
- Scroll to Online account and tap Delete my online data.
- Confirm. Deletion happens straight away.
Delete by email
If you can no longer open the game (for example, you uninstalled it or lost your phone), email privacy@plummahjong.com with the subject “Delete my account”. Accounts have no email address or password, so please include:
- your display name, and
- your friend code or your transfer code, if you have it, and roughly when you last played.
We may ask a question to make sure the account is yours. We delete it within 30 days of your request, usually much sooner, and confirm by email.
What is deleted
- Your online account: display name, avatar, country, account id and token hash, friend code and transfer code
- Ratings, leaderboard entries, board records and solo results (move logs), including recorded race runs
- Friends, hidden players, name reports, invite answers and friend challenges
- Your progress backup and fair-play notes
Past online matches stay in other players’ history, but only as an anonymous “deleted player”, with nothing that identifies you. Anonymous usage stats were never linked to your account, so there is nothing to connect back to you.
What stays, and for how long
- Your solo progress on your device is not touched. To remove it, uninstall the app, or clear this site’s data in your browser settings.
- Backups of our database are overwritten within 30 days.
- Emails you sent us are kept for up to 12 months after the conversation ends.
More details are in our privacy policy.